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Returns Policy

Returns Policy

Ergo Chef provides a 30 day money back guarantee on all purchases made on www.ergochef.com. The product must be new and in box as received when purchased.

If your product was a gift or you bought the wrong product you can exchange the unused merchandise in its original box up to 60 days after purchase for another item of same or greater value. If it’s for an item of greater value we shall process the difference on your credit card, plus applicable shipping costs.

If you purchased a new item and believe it to be defective you can follow our Warranty Policy and contact customer service for a Return Authorization Number (RA#). Email customerservice@ergochef.com We will reply within 24-48 working hours (M-F 8:30am – 5pm Eastern Standard Time USA.)

Note: Shipping costs for any returns are the responsibility of the buyer.