When will my order ship?
Orders are shipped 24-48 hours (Monday-Friday) after order receipt except during Holidays.
Can I ship to a PO Box?
Yes, but only using USPS (United States Postal Service). Be sure to choose USPS Priority Mail or Parcel Post.
How are domestic shipping costs calculated?
Shipping costs are calculated during checkout based on your ship to address. If you experience problems getting a cost using one of our shipping partners (USPS, UPS or FED-EX) during checkout please call customer service 877-796-0884 (M-F 8:30am-5pm EST. USA) or email us firstname.lastname@example.org and we can provide shipping cost, approximate time of delivery and help to complete your order.
Some products have Free Shipping over a certain dollar amount. This Free Shipping applies to products shipping to 49 US States only & does not include Hawaii.
What countries do you ship to?
We ship all over the world however we currently cannot ship to the following countries: China, Iran, Iraq, Russia, Taiwan, Tajikistan, Turkmenistan, Ukraine, Uzbekistan.
How much duty and taxes are charged on international orders?
Duty (customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the country it’s shipping to. Value Added Tax (VAT) rates are set by the destination country. You will be responsible for these costs. You’re welcome to call Ergo Chef’s customer service to get a detailed shipping cost & assistance in processing your order.
If you have any questions regarding shipping times or need it expedited please call Ergo Chef toll free 877-796-0884 or email email@example.com