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Danbury Showroom Open to Public: 9am-5pm M-F
Warranty

Warranty

ERGO CHEF cutlery is manufactured with the highest quality standards.

Any item claimed as defective must be returned to us for inspection. Our warranty does not apply if the damage is due to what we define as normal wear or use other than the intended purpose of the item. Defective items will be repaired or replaced with a similar item, at our option.

Certain types of damages and/or conditions such as those due to age or improper treatment would void our warranty.

If warranted item has been discontinued then ERGO CHEF will replace item with a similar item, at our option.

CRIMSON Series (Made in China) - high quality knives are backed by a Lifetime Warranty against manufacturers defects in workmanship and a **30-day money back guarantee.

PRO-SERIES (Made in Taiwan) high quality knives are backed by a Lifetime warranty against manufacturers defects in workmanship and a **30-day money back guarantee. Pro-Series Diamond Sharpeners and Fastedge Sharpeners do not carry a warranty.

PRODIGY SERIES (Made in China) – Limited 5 Year Warranty covers manufacturers’ defects in workmanship. Must have proof of purchase /receipt showing date of purchase.

Guy Fieri’s KNUCKLE SANDWICH, MIDNIGHT & KULINARY SERIES ALL Guy Fieri products including Midnight Series, Knuckle Sandwich Series & Kulinary Series have been discontinued. Any of these products purchased after June 1st 2013 have been deeply discounted to sell off remaining inventory and as such have no warranty. All these products are sold new and “As Is” from this website and come with a 30 day satisfaction Guarantee.

To have your product evaluated, you must first obtain a Return Authorization Number. Please email customerservice@ergochef.com

Mailing Address:
Ergo Chef, LLC.
Warranty Evaluation
4 Eagle Road
Danbury, CT. 06810

Phone: 203-796-0880
Fax: 203-628-7367

Note: The customer is responsible for all shipping costs to and from Ergo Chef, LLC

** 30-Day Money Back Guarantee: We at Ergo Chef believe our products to be superior in quality, craftsmanship and user-functionality. If for any reason you are dissatisfied with your purchase, you may return the product(s) within 30 days of purchase to the retailer from whom you bought the product.

 

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