Shipping
When will my order ship?
Orders are shipped 24-48 hours (Monday-Friday) after order receipt, except during Holidays.
Can I ship to a PO Box?
Yes, but only using USPS (United States Postal Service). Be sure to choose USPS Priority Mail or Parcel Post.
How are domestic shipping costs calculated?
Shipping costs are calculated during checkout based on your ship to address. If you experience problems getting a cost using one of our shipping partners (USPS, UPS) during checkout please call customer service 877-796-0884 (M-F 9:30am-5pm EST. USA) or email us [email protected] and we can provide shipping cost, approximate time of delivery and help to complete your order.
Free Shipping
Products have Free Shipping in the Contiguous 48 states that are over $10 dollars. This Free Shipping applies to products shipping to most US States & does not include Alaska or Hawaii. You will see Free Shipping in Shopping cart if it applies to the product and your location, once typed into the cart or checkout page.
International Shipping
What countries do you ship to?
We ship all over the world however we currently cannot ship to the following countries: China, Iran, Iraq, Russia, Taiwan, Tajikistan, Turkmenistan, Ukraine, Uzbekistan and parts of Africa. Shipping can change, so add your address to see if we can ship to you.
How much duty and taxes are charged on international orders?
Duty (customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the country it’s shipping to. Value Added Tax (VAT) rates are set by the destination country. You will be responsible for these costs. You’re welcome to call Ergo Chef’s customer service to get a detailed shipping cost & assistance in processing your order.
If you have any questions regarding shipping times or need it expedited please call Ergo Chef toll free 877-796-0884 or email [email protected]
Payment
When am I billed?
Your credit card account will be billed at the time of check out.
How can I pay for my order?
We accept VISA, Master Card, American Express and Discover for credit card payments.
Your Billing address must match the name and address on the credit card to avoid delays.
Knife Care / Washing
We always recommend hand washing our knives. Use of a dishwasher voids warranty as it can damage the knife blade and handle over time depending on the power and heat of the dishwasher as well as detergents. Always hand wash & towel dry your knives for a lifetime of pleasurable use and looks.
Knife Maintenance / Sharpening
It is recommended that you hone your used knife blades at least once a month, if not more based on how much you use them and if they are not cutting well. All knife edges will burr with use, which means the edge rolls over and becomes dull. Honing the knife blade will straighten the burrs and allow the knife blade to perform better.
Over time (Months of use) your knife will need sharpening. You can sharpen our knives by using a Diamond coated sharpening rod, a wet stone or send them in for professional sharpening at Ergo Chef or a good qualified sharpener in your area.
Always use a wood, bamboo or plastic cutting board as these surfaces are great for your knife edges. Never use a glass, granite, tile or Formica cutting surface, as these will quickly dull your knife edges.