FAQs

Shipping

When will my order ship?
Orders are shipped 24-48 hours (Monday-Friday) after order receipt, except during Holidays.

Can I ship to a PO Box?
Yes, but only using USPS (United States Postal Service). Be sure to choose USPS Priority Mail or Parcel Post.

How are domestic shipping costs calculated?
Shipping costs are calculated during checkout based on your ship to address. If you experience problems getting a cost using one of our shipping partners (USPS, UPS) during checkout please call customer service 877-796-0884 (M-F 9:30am-5pm EST. USA) or email us customerservice@ergochef.com and we can provide shipping cost, approximate time of delivery and help to complete your order.

Free Shipping
Some products have Free Shipping over a certain dollar amount. This Free Shipping applies to products shipping to most US States & does not include Alaska or Hawaii. You will see Free Shipping in Shopping cart if it applies to the product and your location.

 

International Shipping

What countries do you ship to?
We ship all over the world however we currently cannot ship to the following countries: China, Iran, Iraq, Russia, Taiwan, Tajikistan, Turkmenistan, Ukraine, Uzbekistan.

How much duty and taxes are charged on international orders?
Duty (customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the country it’s shipping to. Value Added Tax (VAT) rates are set by the destination country. You will be responsible for these costs. You’re welcome to call Ergo Chef’s customer service to get a detailed shipping cost & assistance in processing your order.

If you have any questions regarding shipping times or need it expedited please call Ergo Chef toll free 877-796-0884 or email customerservice@ergochef.com

 

Payment

When am I billed?
Your credit card account will be billed at the time of check out.

How can I pay for my order?
We accept VISA, Master Card, American Express and Discover for credit card payments.
Your Billing address must match the name and address on the credit card to avoid delays.

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