Ergo Chef, LLC (“us,” “we,” or “our”) operates the www.ergochef.com website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Services/Website and the choices you have associated with that data.
We use your data to provide and improve the Services/Website. By using the Service, you agree to the collection and use of information in accordance with this policy.
Personal Data means data about a living individual who can be identified from that data (or from that and other information either in our possession or likely to come into our possession).
The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
Usage Data is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small pieces of data stored on a User’s device.
Data Controller means a person who (either alone, jointly, or in common with other persons) determines the purposes for which, and the manner in which any personal data are, or are to be, processed.
Data Processor (or Service Providers)
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process, optimize, or store your data for our Service.
Data Subject is any living individual who is the subject of Personal Data.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Services/Website to you. Below you’ll find the types of data we collect.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
First name and last name
Address, State, Province, ZIP/Postal code, City
Company Information (Name, address, size, revenue, and other)
Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
We may also collect information on how you access and use our website and Services (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website/services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, and to improve and customize our Service.
You can enable or disable location services when you use our Service at any time through your device settings.
Tracking Cookies Data
Cookies are files with small amounts of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies: We use Session Cookies to operate our Service.
Preference Cookies: We use Preference Cookies to remember your preferences, interest and various settings.
Security Cookies: We use Security Cookies for security purposes.
Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
Use Of Data
Ergo Chef, LLC uses the collected data for various purposes:
To provide and maintain our Service
To notify you about changes to our Service/Website & New products
To allow you to participate in interactive features of our Service/Website when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events that we offer, which are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
To provide our partners or sponsors the specific content you had downloaded, subscribed to, registered for, or inquired about.
The customer’s contact information is used to get in touch with the customer when necessary and for delivering the product. We use your e-mail address only when we are confirming your Internet order or notifying you of the status of your order. We also have put in place privacy protection control systems designed to ensure that your personal data including your billing and account information remain safe and private. We do not disperse your unique demographic information, i.e. we will not sell or give away your name, address, phone number or email address. If you need to modify your personal information at any time, you can contact us at 203-796-0880 (M-F 8:00-5:00 EST) or email us at [email protected] and we will update our database.
Members Mailing List
For those of you who opted in to join the Ergo Chef Mail List by registering, we do not make our email list available to other companies. We also make you aware of featured products in our online store. We let you know about any money saving “member’s specials” in our store or pass along any free offers that manufacturers want to offer to our membership. There is an “opt out” website link at the bottom of each mailing, if you decide that you do not want to receive any further issues.
Retention of Data
Ergo Chef, LLC will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when the data is used to strengthen the security or to improve the functionality of our service and offering, or we are legally obligated to retain this data for longer time periods.
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.
Your information may be transferred and distributed to our partners or direct sponsors of the content you have downloaded, registered for, subscribed to, or inquired about.
Disclosure of Data
Ergo Chef, LLC may disclose your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of Ergo Chef, LLC
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Order Security All online transactions in our store are handled with industry-standard Secure Sockets Layer (SSL) encryption. When you enter your credit card number and personal information into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. This provides a secure online shopping environment for you, our valued customer. You may also call in an order by dialing our number 203-796-0880 (Mon-Fri 8:00 – 5:00 EST).
“Do Not Track” Signal
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Ergo Chef, LLC aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
Whenever made possible, you can update your Personal Data directly by updating your profile/account with us. If you are unable to change your Personal Data, please contact us to make the required changes at [email protected] or call 877-796-0884
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the right to:
Access and receive a copy of the Personal Data we hold about you
Rectify any Personal Data held about you that is inaccurate
Request the deletion of Personal Data held about you
You have the right to data portability for the information you provide to Ergo Chef, LLC. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.
Please note that we may ask you to verify your identity before responding to such requests.
We may employ third party companies and individuals to facilitate our product advertising & services (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Marketing Automation & Database
We may use third-party Service Providers to collect, monitor, analyze, and execute marketing campaigns for our products & services.
We may use third-party Service Providers to monitor and analyze the use of our Service.
We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.
Google AdSense DoubleClick
Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads. Google also recommends installing the Google Analytics Opt-out Browser Add-on — https://tools.google.com/dlpage/gaoptout — for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/
Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950. To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217. Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA (http://www.aboutads.info/choices/), the Digital Advertising Alliance of Canada in Canada (http://youradchoices.ca/) or the European Interactive Digital Advertising Alliance in Europe (http://www.youronlinechoices.eu/), or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation
We may use third-party Service Providers to help generate interest in our products / content for our visitors and sponsors.
Our Service does not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Sometimes our customers are inspired to tell us about a product that they purchased from Ergo Chef that they really thought made a difference in their lives. We encourage this, as we love to hear from you, and your comments help us improve our service and product offerings. We occasionally share comments we receive via our website; rest assured, we do not publish any last names or specific address information that may identify you. We also take note of any problems that you may have encountered with a product or service and either get the problem fixed if possible or remove the product from our offerings. We will remove products from our store if the workmanship or quality is less than what we want to offer our customers.
Other Site Links
This site contains links to other sites. WWW.ERGOCHEF.COM is not responsible for the privacy practices or the content of such Web sites.
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:
4 Eagle Road
Danbury CT. 06810