Warranty

Ergo Chef cutlery is manufactured to the highest quality standards in the industry.  Our family takes great care to see that each item is crafted to our highest quality standards developed in Danbury, CT. USA and can assure our customers an enjoyable user experience.

Any item claimed as defective must be returned to us for inspection. Our warranty does not apply if the damage is due to what we define as normal wear or use other than the intended purpose of the item. Defective items will be repaired or replaced with a similar item, at our option.

Certain types of damages and/or conditions such as those due to age or improper treatment would void our warranty.

If warranted item has been discontinued then ERGO CHEF will replace item with a similar item, at our option.

2019 Guy Fieri Knuckle Sandwich AUS8 Japanese Steel 8″ Chef  knife and 7″ Santoku knife and Guy Fieri’s 2021 Knuckle Sandwich 8″ Chef’s Knife with Pakka Wood handle made from 7Cr17MoV steel. These knives have a Lifetime Limited Warranty against defects in workmanship. Should the blade break 1″ or further back from the tip, or the handle come off the tang, we will provide a replacement knife or repair the knife if possible. Misuse, and abuse of the knives if other than there intended purpose voids the warranty. Also meaning use on frozen foods, bones and or non-food items voids the warranty. This line as all Ergo Chef products has a 30 day money back guarantee. Ergo Chef will refund the purchase price of the knife if bought directly from Ergo Chef within 30 days of purchase. After the 30 days the Lifetime Limited Warranty applies. Call the number on bottom of page for a return Authorization number.

2010-2012 Guy Fieri Knuckle Sandwich Knives These knives all had a 5 year Limited warranty and were discontinued in 2012. If you have any questions please call us 877-796-0884

Chef Gear E.D.C. Compact Pocket Knife (Made in China) Comes with a 5 Year Limited Warranty from defects in workmanship. Misuse, abuse and improper care of your pocket knife can void warranty. Lifetime Limited Warranty means if the G10 scales break, or blade breaks from normal use Ergo Chef will replace the knife, less shipping costs.

CRIMSON SERIES KNIVES (Designed in USA, and Made in China to our exact specifications) – high quality knives are backed by a Lifetime Limited Warranty against manufacturers defects in workmanship and a **30-day money back guarantee.

PRO-SERIES KNIVES (Designed in USA, and Made in Taiwan to our exact specifications) high quality knives are backed by a Lifetime Limited Warranty against manufacturers defects in workmanship and a **30-day money back guarantee. Pro-Series Diamond Oval Sharpeners and FastEdge(R) Sharpeners do not carry a warranty as they wear out over time and under normal use.

PRODIGY SERIES KNIVES (Designed in USA and Made in China to our exact specifications) – 5 Year Limited Warranty covers manufacturers’ defects in workmanship. Must have proof of purchase /receipt showing date of purchase for a claim.

SHINZUI SERIES KNIFE (Made in Japan / China) is crafted from Japanese VG10 Super Steel with 33 Layers per side for total of 67 layers. This knife has a Lifetime Limited Warranty from manufacturing defects in workmanship.
To have your product evaluated, you must first obtain a Return Authorization Number. Please email [email protected]

FACTORY 2ND ITEMS All factory 2nd items are sold as is without warranty or guarantee. They are functional items with minor blemishes and reduced in price as a result, and cannot be returned.

Kitchen Electrics – My Air Fryer & My Juicer 1 Year Limited Warranty

The Kitchen Electrics General Warranty (Excluding Refurnished/Auction Items)

Ergo Chef USA MY AIR FRYER® & MY JUICER® have a 1-year limited warranty. Products are warrantied against defects in materials and workmanship for 1-year from the date of purchase, when used in accordance with the instructions provided. This warranty does not cover damages or wear resulting from accident, misuse, abuse, commercial use, or unauthorized adjustment and/or repair.

For all Ergo Chef USA MY AIR FRYER®,, the removable basket, tray, and all components are warrantied for 30 days from the day of purchase and DO NOT fall under the 1-year limited warranty of the unit. Ergo Chef USA shall not be liable for loss of use or any other incidental, consequential or indirect costs, expenses or damages. There are no express warranties except as listed above.

CALL: 1-877-796-0884 for RETURN INSTRUCTIONS.

NOTE ABOUT AIR FRYER RETURNS: Customers are responsible for all return shipping costs. When item(s) are returned under warranty as being defective, they are thoroughly tested to verify manufacturer defect. If any item(s) are determined to be in proper working order after testing, all shipping costs to have the product returned to the customer will be the responsibility of the customer.

Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased. Please review the warranty carefully and contact us if you have any questions. 877-796-0884

Warranty / Return Mailing Address:
Ergo Chef, LLC.
Warranty / Returns
4 Eagle Road
Danbury, CT. 06810

Phone: 203-796-0880

Note: The Customer is responsible for all shipping costs to and from Ergo Chef, for all warranty replacement items. However, if the product is defective upon receipt and it’s no more than 60 days after receipt of the product, then Ergo Chef, at our discretion will cover replacement shipping costs upon review of defective item.

Effective beginning September 1, 2019

60-Day Money Back Guarantee: All Ergo Chef Products purchased through www.ergochef.com now have a 60 Day Money Back Guarantee if you’re not 100% satisfied with the item. We at Ergo Chef strive to make quality products and believe our products to be made with high quality materials, craftsmanship and user-functionality. If for any reason you are dissatisfied with your purchase, you may return the product(s) within 60 days of purchase to Ergo Chef, providing you purchased it from Ergo Chef local store or online from www.ergochef.com

30 Day Money Back Guarantee: Ergo Chef products purchased from stores other than Ergochef.com have a 30 Day Money Back Guarantee and you should contact the store you purchased our product from.

If you have any questions, please call us at 877-796-0884 we are always here to help and appreciate your business.

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