Ergo Chef cutlery and products are manufactured to the highest quality standards in the industry. Our family and team members takes great care to see that each item is crafted to our highest quality standards developed in Danbury, CT. USA and can assure our customers an enjoyable user experience.
Any item claimed as defective must be returned to us for inspection. Our warranty does not apply if the damage is due to what we define as normal wear or use other than the intended purpose of the item. Defective items will be repaired or replaced with a similar item, at our option. Please call us at 203.796.0880 or email: [email protected] to request an RA#, and please send photos of the defective product issue to help expedite the process.
Certain types of damages and/or conditions such as those due to improper treatment would void our warranty. If the warranted item has been discontinued then ERGO CHEF will replace the item with a similar item, at our option.
60-Day Money Back Guarantee: All Ergo Chef Products purchased through www.ergochef.com now have a 60 Day Money Back Guarantee if you’re not 100% satisfied with the item. We at Ergo Chef strive to make quality products and believe our products to be made with high quality materials, craftsmanship and user-functionality. If for any reason you are dissatisfied with your purchase, you may return the product(s) within 60 days of purchase to Ergo Chef, providing you purchased it from Ergo Chef local store or online from www.ergochef.com for a refund of the product price.
30 Day Money Back Guarantee: Ergo Chef products purchased from stores other than Ergochef.com or Ergo Chef’s Brick & Mortar Store in Danbury CT. have a 30 Day Money Back Guarantee and you should contact the store you purchased our product from.
CRIMSON SERIES KNIVES (Designed in USA, and Made in China to our exact specifications) – high quality knives are backed by a Lifetime Limited Warranty against manufacturers defects in workmanship.
PRO-SERIES & PRO SERIES 2.0 KNIVES (Designed in USA, and Made to our exact specifications in China) These are high quality knives backed by a Lifetime Limited Warranty against manufacturers defects in workmanship.
SHARPENERS: Pro-Series Diamond Oval Sharpeners and FastEdge(R) Sharpeners do not carry a warranty as they wear out over time and under normal use.
PRODIGY SERIES KNIVES (Designed in USA and Made in China to our exact specifications) – 5 Year Limited Warranty covers manufacturers’ defects in workmanship. Must have proof of purchase /receipt showing date of purchase for a claim.
2019 Guy Fieri Knuckle Sandwich AUS8 Japanese Steel 8″ Chef knife and 7″ Santoku knife and Guy Fieri’s 2021 Knuckle Sandwich 8″ Chef’s Knife with Pakkawood handle made from 7Cr17MoV steel. These knives have a Lifetime Limited Warranty against defects in workmanship. Should the blade break 1″ or further back from the tip, or the handle come off the tang, we will provide a replacement knife or repair the knife if possible. Misuse, and abuse of the knives if other than there intended purpose voids the warranty. Also meaning use on frozen foods, bones and or non-food items voids the warranty. This line as all Ergo Chef products has a 60 day money back guarantee. Ergo Chef will refund the purchase price of the knife if bought directly from Ergo Chef within 60 days of purchase. After the 60 days the Lifetime Limited Warranty applies. Call the number on bottom of page for a return Authorization number.
Chef Gear E.D.C. Compact Pocket Knife (Made in China) Comes with a 1 Year Limited Warranty from defects in workmanship. Misuse, abuse and improper care of your pocket knife can void warranty. Lifetime Limited Warranty means if the G10 scales break, or blade breaks from normal use Ergo Chef will replace the knife, less shipping costs.
FACTORY 2ND ITEMS All factory 2nd items are sold as is, and without warranty or guarantee. They are functional items with minor blemishes and reduced in price as a result, and cannot be returned.
Michael Symon Cutlery These knives were discontinued in Jan. 2018 and the remaining stock was sold a heavily discounted price without warranty. If you have a claim on these knives please submit your image of the damage and your original receipt. We will do our best to help replace the item with similar item we have available and provide a good discount for the replacement. Shipping cost is the responsibility of the customer.
All Michael Symon knives purchased before they were discontinued and at regular or sale pricing will be covered under our Lifetime Limited Warranty Policy. Which covers a replacement blade of equal or lesser value. The customer will be responsible for the shipping costs.
2010-2012 Guy Fieri Knuckle Sandwich Knives These knives all had a 5 year Limited warranty and were discontinued in 2012. If you have any questions please call us 877-796-0884
SHINZUI SERIES KNIFE (Made in Japan / China) is crafted from Japanese VG10 Super Steel with 33 Layers per side for total of 67 layers. This knife has a Lifetime Limited Warranty from manufacturing defects in workmanship.
To have your product evaluated please email [email protected] with the issue.
Kitchen Electrics – My Air Fryer & My Juicer have been discontinued.
Ergo Chef USA MY AIR FRYER® & MY JUICER® (Excluding Refurnished/Auction Items) have a 1-year limited warranty. Products are warrantied against defects in materials and workmanship for 1-year from the date of purchase when used in accordance with the instructions provided. This warranty does not cover damages or wear resulting from accident, misuse, abuse, commercial use, or unauthorized adjustment and/or repair.
For all Ergo Chef USA MY AIR FRYER®,, the removable basket, tray, and all components are warrantied for 30 days from the day of purchase and DO NOT fall under the 1-year limited warranty of the unit. Ergo Chef USA shall not be liable for loss of use or any other incidental, consequential or indirect costs, expenses or damages. There are no express warranties except as listed above.
Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased. Please review the warranty carefully and contact us if you have any questions. 203-796-0884
Warranty / Return Mailing Address:
Ergo Chef, LLC.
Warranty / Returns
4 Eagle Road
Danbury, CT. 06810
SHIPPING COSTS ON WARRANTY REPLACEMENTS & MONEY BACK GUARANTEE
The Customer is responsible for all shipping costs to and from Ergo Chef, for all warranty replacement items. However, if the product is defective upon receipt and it’s no more than 60 days after receipt of the product, then Ergo Chef, at our discretion will cover replacement shipping costs upon review of defective item.
If you have any questions, please call us at 203-796-0880 or email: [email protected] We are always here to help and we appreciate your business.