Ergo Chef provides a 60 day money back guarantee on all purchases made on www.ergochef.com. (However it does exclude Factory 2nds). The product must be in original box as received when purchased. Any item you’re not 100% satisfied with, after use and within 60 days of purchase we will refund your purchase price or replace with another item after we receive the return.  That is our satisfaction guarantee!

If your product was a gift or you bought the wrong product you can exchange the unused merchandise in its original box up to 60 days after purchase for another item of same or greater value. If it’s for an item of greater value we shall process the difference on your credit card, plus applicable shipping costs.

If you purchased a new item and believe it to be defective you can follow our Warranty Policy and contact customer service for a Return Authorization Number (RA#). Email [email protected] We will reply within 24-48 working hours (M-F 9:00am – 5pm Eastern Standard Time USA.)

Note: Shipping costs for any returns are the responsibility of the buyer unless the product was received defective.